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<?php 
include_once 'admin/clsEssentials.php';
$objEssential = new clsEssentials();
$arrFeedBack = array();
$arrFeedBack = $objEssential->getFeedBack();
$divCount = count($arrFeedBack);
$height = ($divCount * 300);
$addstyle = "height:".$height."px"; 
$contactNumber = $objEssential->currentContactNumber();
$contactEmail = $objEssential->currentEmailAddress();
?>
<?php include 'common-files/user-head.php'; ?>
<script type="text/javascript" src="js/jquery.min.js"></script>
<script type="text/javascript" src="gooeymenu.js"></script>
<link rel="stylesheet" type="text/css" href="gooeymenu.css" />
<body>
 <div id="outlineborderrefund">
 <div class="mainrefund">
   <?php include 'common-files/user-header.php'; ?>
   <div class="rcontenttop">
	   <div class="rcontenttopleft">
	    <div class="callus" onclick="javascript:window.location='http://www.ammyy.com/AMMYY_Admin.exe';" style="cursor: pointer;">
		 <!--Call US-->
		 <br />
		 <div class="links"></div>
		 <br />
		<!--Ends -->
		  <!--<div class="help">Know more</div>-->
		   
		 </div>
		 <div class="reportus" >
		 
		<!-- <div class="linkstop"><a><div class="linkstopimg"><img src="images/ammyy_logo_small.gif" alt="" /></div><div id="linkstoptxt">Ammy</div></a></div>-->
		
		 <div class="linkstop"><div class="linkstopimg"></div>
		 </div>
		  <div class="links" style="font-size: 14px;margin-top: -10px;margin-left:16px;"><?php echo $contactNumber; ?><br />
		  <span id="linkstoptxt" style="font-size: 14px;margin-left: -5px;margin-top: -5px; color:#000000;">Our email:&nbsp;</span><a href="mailto:<?php echo $contactEmail; ?>" class=""><?php echo $contactEmail; ?></a>
		  </div>
		  <!--<div class="help">Know more</div>-->
		 </div>
		 <a href="report_problem.php">
		 <div class="remotsession">
		 
		 <div class="linkstop"><div class="linkstopimg"></div></div>
		 
		  <!--<div class="help">Know more</div>-->
		 </div>
		 </a>
		 <a href="skype:vFIX-onlinetechsupport?add">
		 <div class="skypeus">
		 <div class="linkstop"><div class="linkstopimg"></div>
		 <div id="linkstoptxt"></div></div>
		 
		 <div class="linksskype"><script type="text/javascript" src="http://download.skype.com/share/skypebuttons/js/skypeCheck.js"></script>
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		  <!--<div class="help">Know more</div>-->
		  
		  
		  <!-- GTALK -->
		  <div style="height:10px;">&nbsp;</div>
		 <iframe src="http://www.google.com/talk/service/badge/Show?tk=z01q6amlqjas0epc6d9hpgc2nt8cjh43q9ilu7u8uf2j2k7i8gg3dvgdm7kotdnehv3o43isb2pfkntsb6h6qj6pms413m7qeb3bb28krh10a4pl4so3ijpatlpcmusirjgn40or9ukeosc7o0pafv3u2eqhr1vpkkevu45ca69ih2dt2ma7pjt07m9c8cu7dl4&amp;w=200&amp;h=60" frameborder="0" allowtransparency="true" width="200" height="60"></iframe>
		  <!-- ENDS -->
		  
		 </div>
		 </a>
	   </div>
	   <div class="rcontenttopright">
	      <div id="maincontent">
		   <div id="contenthead">
		    Refund Policy 
		   </div>
		   <div id="linehead">
		   </div>
		   <div class="contenttext">
		    
                <b> ASK VFIX TECHNICIANS NEW REFUND POLICY </b><br /><br />  
The Annual Subscription Support Plans require a twelve month commitment and are only refundable within 30 days of subscription. However, subject to pure discretion of company management upon merits of an individual case, payment would be fully refunded if for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as follows: <br /> <br /> 
We have a 30 days money back policy with following terms and conditions.<br />
<b>NO REFUNDS FOR MONTHLY / QUATERLY PLANS 
FOR INCIDENT BASED PLANS </b>
<p>  There will be no refund after providing service. <br />
     Once the Support ticket is  closed, the issue will be considered as Closed and NO REFUND will be  entertained after that </p>
<p><strong>You can email [</strong><a href="mailto:sales@vfix.biz">sales@vFix.biz</a><strong>] or chat with us to unsubscribe.  However we will NOT issue a full refund once you cancel. </strong><br />
  For subscription based plans, a  full refund will be issued if vFix has not been able to resolve even a single  issue for you within the first 15 days of the subscription. <br />
  If there are one or more  resolved issues, the fees for the Subscription Service will not be refundable.  Notwithstanding this vFix may, at its sole discretion and on a case by case  basis, agree to a refund of Subscription fees after deducting charges for  servicing the Customer. <br />
  <strong>FOR ANNUAL / SMALL BUSINESS  PLANS </strong> <br />
   &nbsp;&nbsp;&nbsp;100 percent of plan price will be refunded, if claimed within 30 calendar days  of subscribing the plan. <br />
   &nbsp;&nbsp;&nbsp;30  percent of plan price will be refunded, if claimed within 60 calendar days of  subscribing the plan. <br />
   &nbsp;&nbsp;&nbsp;No refund after 60 calendar  days of subscribing the plan. </p>
<p><strong>Refunds only are accepted,  when any of the following criterions are met: </strong> <br />
  1.  You have all the prerequisites which were required to resolve the problem and  Issue was not resolved till the time account was active. <br />
  2.  The issue is out of scope for the particular plan <br />
  3. 15 days have not passed after  the issue was last worked upon by a vFix technician. </p>
<p><strong>USER RESPONSIBITY (VERY  IMPORTANT) </strong> <br />
  In connection with obtaining  Services, you agree that you will: <br />
  Cooperate with the vFix  Technician: <br />
  We will use commercially  reasonable efforts to provide the support to you. Our experience shows that  most issues can be corrected as a result of close cooperation between you and  the technician. Please listen carefully to the technician and follow the  technician's instructions. You must confirm that the following conditions are  true: <br />
  <strong>1. </strong>The situation giving rise to the question is,  reproducible on a single system, i.e., one central processing unit with its  workstations and other peripherals; <br />
  <strong>2. </strong>You must have knowledge regarding the hardware system,  any software involved, and in the facts and circumstances surrounding the  incident; <br />
  <strong>3. </strong>The full system, including software and hardware, is  available to you and accessible by you without limit during any telephone  discussions with vFix support personnel. <br />
  <strong>4. </strong>Software / Data Backup: <br />
  <strong>You understand and agree that  vFix shall under no circumstance be responsible for any lost or corrupted  software or data. vFix strongly recommends that you at all times maintain a  complete data backup and disaster recovery plan. </strong> <br />
  <strong>5. </strong>Account, Password, and Security: For you to submit a  Plan Order, you must complete the Registration Process by providing us with  current, complete and accurate information as prompted by and required under  the applicable Registration Form. You also will choose a password and a user  name. You are solely and entirely responsible for maintaining the  confidentiality of your password and account. <br />
  Furthermore, you are solely and  entirely responsible for any and all activities that occur under your account.  You agree to notify vFix immediately of any unauthorized use of your account or  any other breach of security. vFix will not be liable for any loss that you may  incur as a result of someone else using your password or account, either with  or without your knowledge. <br />
  However, you could be held  liable for losses incurred by vFix or another party due to someone else using  your account or password. You may not use anyone else's account at any time,  without the permission of the account holder. <br />
  <strong>DATA BACKUP </strong> <br />
  YOU ARE SOLELY RESPONSIBLE FOR  MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS  (COLLECTIVELY &quot;CUSTOMER DATA&quot;) AND SOFTWARE STORED ON YOUR COMPUTER  AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT  vFix OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY <br />
  UNDER ANY CIRCUMSTANCE AT ANY  TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY  ARISE OUT OF THE SERVICES <br />
  <strong>TERMS &amp; CONDITIONS </strong> <br />
  For terms and conditions kindly  visit our website <a href="http://www.vfix.biz">www.vFix.biz</a> <br />
  <strong>Web: </strong><em><a href="http://www.vfix.biz">www.vFix.biz</a> </em>| <strong>email: </strong><em><a href="mailto:email@vfix.biz">email@vfix.biz</a></em></p>
		   </div>
		  </div>
		 
	   </div>
</div>
<div class="bottomlinks" style="margin-top: 35px;">
  <?php include 'common-files/bottom-links.php'; ?>
</div>
<div class="footer">
   <?php include 'common-files/footer.php'; ?>
</div>
</div>
</div>
</body>
</html>